Satisfied with our services?
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Should you have a complaint about our services...
As part of its mission, the MAB-Mackay Rehabilitation Centre acknowledges the right of its clients to be welcomed, helped and treated with respect, compassion and competence. Furthermore, the Centre recognizes that all clients have the right to openly express their dissatisfaction with the services they have received, do receive or should have received with respect of their rights.
As a first step, clients who experience a problem are invited to discuss the matter directly with the individual(s) involved, or with the appropriate program manager. Should this not resolve the problem to the client's satisfaction we invite you to contact the Centre’s Ombudsman, Ms. Hong Hanh Vo by e-mail at firstname.lastname@example.org . The Ombudsman is appointed by, and answerable to, the Board of Directors. All complaints are investigated objectively and diligently to ensure solutions acceptable to all parties involved.
The following booklet explains the process and resources available in this regard:
The User Complaint Booklet is also available in Braille or on cassette, upon request.